Refund policy

If your purchase does not work out for any reason, you may initiate a return or exchange within 21 days of receiving your order. The following checklist must be met in order for a return/exchange to be honored:

• All returns must be postmarked within 21 days of delivery
• Clothing tags must still be intact
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (drawstrings, buttons, etc.)
• Items with excessive wrinkling are subject to denial
• If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
• If you are returning your order, please note that the original shipping costs will not be refunded
• Return label costs will be deducted from the total refund amount issued to the customer
• Exchanges requests can only be made for the same item and color but in different/same sizes
• If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
• If you are outside of the United States, including Canada, we can only accept returns
• Returns can be refunded back to the original payment method or come in the form of store credit.

Refund requests may be submitted under the returns link provided in the order confirmation email, or you can submit a return/exchange request here: https://malta-apparel.loopreturns.com/